Refund policy

After an order has been dispatched you may return the goods up to 14 days from the day you receive your goods. Goods must be unopened and unused, with seals intact. If an item has been used/opened we cannot accept a return due to potential denaturing of the product.

Once we receive your returned items, we will notify you and advise if your return has been expected. All refunds will be completed within 14 days after returning the goods. If your order is damaged we will send you replacements for the damaged items immediately.

To cancel or return goods please contact us via email quoting your order number. Do not return to us until you receive our returns number.

You can send returned items to:

British Band Instrument Company Ltd.
105 High Street
Edgware HA8 7DB